YWCA Greenwich, CT Domestic Violence Help Now


If you are in immediate danger, call 911.

For help, call our free and confidential 24-hour hotline:

Domestic Violence Hotline: (203) 622-0003

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We are here to help, day and night, 365 days a year.

If you are concerned about your safety, please keep in mind that computer use is easily tracked.


How We Can Help

Since 1981, the YWCA Greenwich has provided a safe haven as the sole licensed provider of domestic abuse services in Greenwich, Connecticut.  We serve individuals from our area with free and confidential services that are available 24 hours a day, 365 days a year.

YWCA Services:

  •  Crisis InterventionProviding critical intervention at the moment of a crisis.
    • The YWCA provides a 24-hour hotline, on-site emergency response at area hospitals, police departments and at court.  Walk-ins are also accommodated.
    • Call our Hotline at 203-622-0003 and ask for help in a crisis.
  • Counseling & Advocacy ServicesProviding opportunities for change and healing.
    YWCA Domestic Abuse Services’ private office is open Monday-Thursday, 9am – 5pm, Friday 9am-4pm. Early morning, evening and Saturday counseling appointments may be available upon request.

    • Individual counseling offers client-centered services including the development of safety plans which minimize risk and danger levels, identification of options and goals, referrals to collaborative service providers and general emotional support in a safe and confidential environment.
    • Group counseling also helps to lessen feelings of isolation, self-blame and denial as clients are offered the opportunity to learn from each other while expressing themselves to better understand their own experience. Support groups meet at the YWCA Greenwich on a regular basis.
    • Call our Hotline at 203-622-0003 and ask to schedule an intake session with a counselor.
  • Services for Children: Providing support for those who are the most vulnerable.
    • Individual counseling that is trauma-informed; including play and art therapy.
    • Group counseling helps children normalize their experience and feel connected to peers.
    • Family counseling can help reestablish the authority of the non-abusive parent/caretaker, as that role is often undermined by the abuser.  In addition, the therapist can model positive communication and develop a family safety plan while creating a sense of security within the family.
    • Call our Hotline at 203-622-0003 and to schedule an intake session for children’s services.
  • Emergency Shelter: Offering a safe, secure environment for victims of violence 24/7.
    • Domestic Abuse Services offers refuge to individuals and their children who must flee violence in their home. During their stay in this safe haven, individuals receive counseling and assistance to help rebuild their lives and plan a violence-free future.
    • Call our Hotline at 203-622-0003 and ask for help in finding a safe place to stay.
  • Advocacy: Providing assistance and outreach within the legal, medical, social service and legislative systems.
    • When a domestic violence arrest has been made, the Family Violence Victim Advocate provides support for the victim in navigating the criminal court process, including: preparing for hearings, court accompaniment, speaking on record on behalf of the victim as well as monitoring and notification of updates about the case while generally helping victims understand the legal process.
    • Advocates offer guidance in preparing an application for a civil restraining order and provide safety planning and support around obtaining, serving and implementation of the order. 
    • Clients learn to navigate and use the various public service systems available to them through referrals and collaborative advocacy.
    • Policy work includes advocacy at the local, state and national level regarding legislation and policies around improving services and protections for victims of domestic violence.
    • For more information about Court Advocacy and help in obtainingCriminal Protective Orders or Civil Restraining Orders call Monday thru Friday 9-5pm, 203-965-5261.
  • Safety Planning:   Providing ways to keep you and your children as safe as possible.
    If you think you are in an abusive relationship, it is important to make a plan to keep yourself and your children safe.  The concept of having a safety plan is like keeping an emergency kit in your car: hopefully you won’t need it but if you do, it could save your life.

    • Each person’s situation is unique and requires a personalized plan.  Our advocates work with victims to identify specific risk and protective factors to maximize their safety.
    • Creating a Safety Plan is the best way to reduce risk as much as possible, whenever possible. It is a practical guide that helps you think through lifestyle changes that will keep you safe in any environment on a daily basis.
      • Protect Yourself
        • At Home
          • Put aside emergency money.
          • Practice how to get out of your home safely. Identify which doors, windows or stairwell would work best.
          • Decide and plan for where you will go if you have to leave home, even if you don’t think you will need to leave.
          • Have an extra set of keys along with a packed bag, ready to go in a safe but accessible location.
          • Memorize, or program into your cell phone, the YWCA 24 Hour Hotline number: (203) 622-0003
          • Review your safety plan on a regular basis for ensured safety.
        • At Work
          • Give a copy of your restraining or protective order to your boss and trusted co-workers.
          • Tell your boss and co-workers to call the police if they see your abuser at your workplace.
        • In Your Neighborhood
          • Identify a trusted neighbor you can tell about the violence.
          • Ask the neighbor that they call the police if they hear a disturbance coming from your home.
          • Devise a code word with your neighbor so they know when to call the police.
        • Online
          • Try to use a safe computer that your abuser doesn’t have direct or remote (hacking) access to.
          • If you are being monitored, don’t suddenly delete your entire internet history if you don’t normally do that. It’s impossible to delete or clear all of the “footprints” of your computer or online activity.
          • Remember, computers can store a lot of private information about you, such as your emails, bank account information, sites you’ve visited, etc.
          • Create an email address that doesn’t use your full name and is not overly identifying.
          • Change passwords to your existing online accounts, such as your email and bank accounts.
          • Be sure to use a combination of letters, numbers and symbols when creating the password.
      • Protect Your Children
        • Teach them how to dial 911. Ensure them that they can trust the police.
        • Make sure they know a safe place for them inside or outside of the home (e.g.; a room with a lock or a trusted neighbor’s house).
        • Reassure them that violence is not their fault and that you want to be sure they stay safe.
        • If your child has a restraining or protective order against your abuser, be sure to share it with their daycare or school.
        • Teach them how to distinguish between a real emergency and a simple argument.
        • Give them a list of important phone numbers to keep with them, such as numbers of relatives or trusted neighbors.
      • In An Emergency
        • Do not run into a room with no escape (e.g.; a closet) or with weapons (e.g.; the kitchen).
        • Get to a safe place, such as a trusted neighbor’s house, where you can call 911.
        • If possible, grab your emergency bag.
      • Checklist: Items to consider keeping in your Emergency Bag
        • Identification
          • Driver’s license
          • Birth certificates (yours, your children’s)
          • Citizenship documents (passport, green card, etc).
          • Copies of your restraining or protective order
          • Copies of custody orders
          • Insurance documents
        • Financial
          • Credit cards or a list of credit cards you jointly hold or hold yourself
          • Pay stubs
          • Checkbooks
          • Information about bank accounts and other assets
        • Other
          • List of phone numbers of friends, relatives, doctors, schools, etc.
          • Regularly needed medication
          • Extra set of house or car keys
          • Sentimental objects of yours and your children’s
    • Click here for a sample safety plan (PDF)
    • Call our Hotline at 203-622-0003 and ask for help in completing a Safety Plan.
  • Community Education, Primary Prevention & Training: Offering programs for increased awareness, improved skills and knowledge to prevent domestic violence.
    • Educational programs are customized to suit the age group and special interests of  particular audiences such as youth, professionals, service providers and the general public.
    • In-service trainings are provided to law enforcement, mental and behavioral health providers and medical professionals to ensure these providers are well-informed and able to appropriately address issues concerning domestic violence with their own clients; as well as increase community collaborations.
    • Primary Prevention programs aim to stop domestic violence before it starts by engaging youth, spreading awareness about the issue and inviting men and boys to take a stand against violence.
    • Examples of program topics include: Domestic Violence 101, Teen Dating Violence, Healthy Relationships, Anti-Bullying and Clinical Response to Domestic Violence among others.
    • Call our Hotline at 203-622-0003 to request a training or educational program.

Helping Someone You Care About

Family, friends and co-workers of someone experiencing domestic violence can be a critical links to a victim getting the services they need to be safe.

How you can help:

  • Listen – sometimes a victim just needs someone to hear them.
  • Don’t judge – they are being judged all the time.  They don’t need to hear, ‘if it was me, I wouldn’t put up with that’ or ‘I would leave.’  It may be a lot more complicated than you realize and they may be in real fear of the consequences of their actions.
  • Be supportive – let them know that they are not alone and there are services to help them.  Offer to sit with them while they call our hotline or offer to bring them to the YWCA Greenwich for a counseling appointment.  Your support may make the difference in whether or not they seek help.
  • Get support for yourself – as a caring family member, friend or colleague you may be experiencing frustration, or even secondary trauma, as you try your best to offer support.  You can contact YWCA Greenwich to speak with a counselor on how you can help the person you are concerned about, as well as plan for your own physical and emotional safety.  We’re here to help.
  • Call our Hotline at 203-622-0003 to get support in helping someone you care about.