Here When You Need Us
- Immediate assistance: Critical help at the moment of a crisis.
- Counseling services: Opportunities for change and healing.
- Emergency shelter: A safe and secure environment for victims of violence 24/7.
- Safety planning: Ways to keep you and your children as safe as possible.
- Children’s services: Support for those who are the most vulnerable.
- Resources and referrals: Assistance with other service providers for basic needs.
- Criminal and civil court services: Help navigating legal systems.
- Immigrants should know their rights. Resources for immigrants
Domestic Abuse Services offers immediate crisis intervention to help victims cope with physical, emotional and psychological trauma in the aftermath of a domestic violence incident. It starts with an empathetic dialogue to assess immediate needs and safety.
The YWCA provides a 24-hour hotline (203-622-0003) and on-site emergency response at
area hospitals, police departments and in court. Walk-ins to our office are always welcome.
Our private office is open Monday-Thursday, 9am – 5pm and Friday, 9am - 4pm. Early morning, evening and Saturday counseling appointments are available on request.
> Development of safety plans to minimize risk and danger
> Identification of options and goals
> Referrals to collaborative service providers
> General emotional support, in a safe and confidential environment.
> Helps to lessen feelings of isolation, self-blame and denial
> Clients receive support from each other while expressing themselves to get a better
understanding of their own experience
> Groups meet at the YWCA Greenwich on a regular basis
Leaving an abusive relationship isn’t easy. Victims of domestic violence who are in danger may seek refuge in our emergency shelter. The location of the shelter is kept confidential in order to keep clients safe. The shelter is available to victims and their children and pets. If it is not safe for you to stay in the local area, Domestic Abuse Services will help find placement out-of-town or out-of-state. While at the Shelter, individuals receive counseling and assistance to help rebuild their lives and plan a violence-free future.
If you think you are in an abusive relationship, it's important to make a plan to keep yourself and your children safe. Having a safety plan is like keeping an emergency kit in your car. Hopefully you won’t need it, but if you do, it could save your life.
In an emergency
> Do not run into a room with no escape (e.g. a closet) or with weapons (e.g. the kitchen)
> Get to a safe place such as a trusted neighbor’s house, where you can call 911
> If possible, grab your Emergency Kit: Items to consider
Protect your children
> Teach children how to dial 911. Ensure them that they can trust the police.
> Make sure children know a safe place for them inside or outside of the home
(e.g., a room with a lock or a trusted neighbor’s house)
> Reassure children that violence is not their fault and that you want to be sure
they stay safe
> If your child has a restraining or protective order against your abuser, be sure to share
it with his or her preschool, daycare or school
> Teach children how to distinguish between a real emergency and a simple argument
> Give children a list of important phone numbers to keep with them, such as numbers
of relatives or trusted neighbors
- Creating a Safety Plan is the best way to reduce risk whenever possible. It's a practical guide that helps you think through lifestyle changes that will keep you be safe in any environment, on a daily basis. (Click here for a sample personal safety plan.)
To access services now, call our hotline at 203-622-0003.
Home should be a safe place but for too many children it's a place of conflict and even danger. Exposure to domestic violence can have long-term consequences.
Services for children include:
> Individual counseling that is trauma-informed, including play and art therapy
> Group counseling that helps children normalize their experiences and feel connected
> Family counseling that can help re-establish the authority of the non-abusive parent
or caretaker, as that role is often undermined by the abuser
> Professional YWCA therapists who help model positive communication while creating
a sense of security within the family.
Resources and referrals
During times of transition, clients may need supplemental support for basic needs. Domestic Abuse Services can help you identify programs and providers that may be available to advise you about your specific situation. Examples include: housing, food assistance, legal support, immigration and transportation.
To access services now, call our hotline at 203-622-0003.
Criminal and civil court services
Navigating the criminal and family court processes can be intimidating and confusing. Domestic Abuse Services helps you better understand these systems and can advocate with other service providers on your behalf.
- When a domestic violence arrest has been made, the Family Violence Victim Advocate provides support for the victim with navigating the criminal court process, including:
> Preparation for hearings and court
> Speaking on record on behalf of the victim
> Monitoring/notifiying the victime of updates
about the case
- YWCA Advocates offer guidance in preparing an application for a civil restraining order and providing safety planning and support around obtaining, serving and implementation of the order.
- Clients learn to navigate and use the various public service systems available to them through referrals and collaborative advocacy.
- Policy work includes advocacy at the local, state and national level regarding legislation and policies around improving services and protection for victims of domestic violence.